What are the main issues being raised in stories with some critical feedback?
Review the issues being highlighted in stories with some critical content. This should make it easy to identify recurring issues being fed-back about one location.
Care Opinion Storyboards summarise the experiences of people using health and care services shared on Care Opinion. They are primarily intended to help NHS organisations understand the experience of service users including the main themes and how experience changes over time. Storyboards are produced by Healthcare Improvement Scotland with support of Care Opinion and under the Creative Commons licence for non-commercial re-use.
Every person who tells their story on Care Opinion is asked to create tags in response to three questions:
Each tag can be given a negative or positive polarity. If the storyteller chooses not to tag their story moderators may add tags. Tag information about the services used are also recorded with each story and used in this analysis.
Storyboards use a range of charts and visualisations to summarise the tag information.
If you would like to know more please contact the Healthcare Improvment Scotland Data, Measurement and Business Intelligence team at hcis.DMBI-TEAM@nhs.scot.